Title:  Customer Service Advisor

Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of Britain’s Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes:

Müller Milk & Ingredients which aims to be Britain’s private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

Müller Yogurt & Desserts which is the UK’s leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.

We’re recruiting … Customer Service Advisor

 📍 Location: East Kilbride 🕒 Hours: Full time-40 per week, 5 days over 7 

Join Müller – A Market Leader in Dairy Excellence! We’re on a mission to become the biggest and best dairy company in the UK and Ireland. As part of our continued growth, we’re looking for a passionate and experienced Customer Service Advisor to join our dynamic team in East Kilbride.

What You’ll Do
• Handle inbound and outbound customer calls and emails, ensuring a top-tier customer experience.
• Accurately input customer orders using AS400/SAP systems.
• Maintain and update trackers, reports, and customer data files.
• Collaborate with internal teams (Production Planning, Commercial, MMID) to resolve service issues.
• Follow structured processes and standard operating procedures to drive continuous improvement.

What We’re Looking For
• Strong customer service skills with a professional communication style.
• Ability to multitask and thrive in a fast-paced environment.
• Confident in handling challenging conversations and resolving issues.
• Proficient in Microsoft Word and Excel.
• Excellent listening, planning, and time management skills.
• Logical thinker with a problem-solving mindset.

What You’ll Get
• 💰 Competitive Salary + Bonus Scheme
• 🛡️ Contributory Pension Plan & Life Assurance
• 🧠 Employee Assistance Programme
• 🌴 Generous Annual Leave (increasing with service)
• 🎁 Flexible Benefits Programme
• 🛍️ Exclusive Discounts at over 800 retailers

Ready to Apply?
If you’re ready to bring your skills to a company that values excellence and customer satisfaction, we’d love to hear from you. Apply today and be part of something special - www.mullercareers.co.uk

#L1 – MB1 #LI-Hybrid

Contact Details:

F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ