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Title:  HR Advisor

City:  Droitwich
Department:  Human Resources

Droitwich, GB, WR9 0LW

Müller offers you a long term career with a genuine market leader - We have an exciting opportunity for a HR Advisor to join our Team at our site in Droitwich.   We are an entrepreneurial company where people love to work and make a difference. Our competitive advantage comes through driving value through innovation and brands, scale, operational excellence and building a high performing international organisation.




To effectively support the business and our employees by managing the ER Casework, site recruitment and completing transactional HR activity in line with the employee life cycle.


Employee Relations Casework


Manage own workload in line with internal SLAs and KPIs to ensure the delivery of timely & consistent, high quality case support;

  • Absence Management process (Short and Long term)
  • Investigations
  • Disciplinary
  • Grievances
  • Employee Tribunals (Support HRM with document collation)
  • Manage & update ER Casework tracker, identifying and reporting on trends
  • Track absence trends and support HRM in activity to proactively managing absence
  • Ensure all employee documentation is stored and allocated to employee files in an accurate and timely manner


Audit and Compliance


  • Ensure governance & compliance of HR data through the use of document management systems & tools
  • Ensure HR systems are maintained and updated in a timely manner when processing transactional information
  • Ensure clear audit trail through the completion of clear and concise notes on the HR case management system
  • Complete and distribute appropriate HR reports as and when required.


General Guidance


  • Manage, administer and answer general employee inquiries, providing guidance where required on HR processes and policies whilst managing expectations using the most appropriate method of communication
  • Escalate any complex queries or requests to Hire to Retire HR Manager to ensure internal SLAs are met.


Continuous Improvement


  • Support Hire To Retire HR process reviews by inputting where required to design, testing, training and supporting colleagues
  • Promote continuous improvement by challenging the 'status quo', seeking and recommending improved ways of working within the Hire To Retire Shared Service Centre
  • Awareness of how the Hire To Retire activity impacts the overall business objectives
  • Pro-actively seek out solutions to unique requests/ issues, sharing knowledge and findings with wider Hire To Retire team
  • Work collaboratively with wider Hire To Retire work streams ensuring a seamless service to all employees


Tractional Delivery


Manage own workload in line with internal SLAs and KPIs to ensure the delivery of timely & consistent, high quality transactional activity within the employee lifecycle:


  • New Starters & Internal Movers
  • Leavers
  • Employee Leave (e.g parental)
  • Incoming References
  • Personal data changes or transfers
  • Changes in Work Conditions
  • Any other activities performed within the Hire To Retire HR team
  • Ensure all employee documentation is stored and allocated to employee files in an accurate and timely manner


Project Support


  • Through administrative support and employee guidance, support wider HR team with key projects and activities (e.g. annual PDP process/ flexible benefits/ auto enrollment)




  • Ensuring consistent and effective ways of working across a multi site operation
  • Working with complex systems and processes
  • Managing a wide variety of activity, within differing timescales
  • Ensuring consistency in times of change
  • Effective promotion of Hire To Retire team across the business


Skills and Experience


  • Excellent, demonstrable customer service experience is essential
  • Experience of working in a fast paced, high volume environment
  • High attention to detail and accuracy
  • High level of IT skills, including MS Office, Excel, Power Point and Word
  • Ability to 'think outside the box' when under pressure


Professional Qualifications


  • Educated to 'A' Level standard or equivalent
  • Qualified or studying towards CIPD Level 3 is desirable


Personal Qualities


  • Excellent planning and organising skills
  • Adaptable and capable of multi tasking in a fast moving environment
  • Not afraid to challenge and offer solutions and recommendations
  • Excellent communication skills especially via the telephone and email
  • Ability to work alone or as part of a team
  • Highly motivated


The Process

If you have the skills and experience in the above areas and would like to be considered for this HR Advisor role, please apply at


Apply now »