Title: Customer Service Advisor FTC
East Kilbride, SCT, GB, G74 4PA
Join Müller UK & Ireland as a Customer Service Advisor (Fixed term contract)
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Full-Time) on a fixed term contact until December 2026, to join our dedicated team in East Kilbride.
As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.
Location: Onsite at East Kilbride
Hours: 40hr per week
Shift Pattern: 5 days over 7
Contract: Fixed term contract until December 2026
Main Responsibilities:
- Accurately capture customer orders using AS400/SAP systems.
- Maintain trackers and reports with up-to-date information.
- Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
- Follow structured processes and Standard Operating Procedures.
- Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
- Maintain SOPs, customer data files, and other support documentation.
Key Requirements:
- Proven customer service experience.
- Strong communication skills, both verbal and written.
- Calmly address customer concerns and complaint.
- Efficient call handling and multitasking abilities.
- Proficiency in Microsoft Word and Excel.
- Logical thinking and problem-solving skills.
- Excellent organisational and listening abilities.
- Professional awareness of tone and body language.
Why Join Müller?
- Competitive salary and bonus scheme.
- Contributory pension plan and life assurance.
- Generous annual leave
- Employee Assistance Programme.
- Flexible benefits programme.
- Access to a Rewards Benefits Programme with discounts at over 800 retailers.
If you have the skills and experience to thrive in this role, we’d love to hear from you. Apply today and be part of our journey!
#hiring
You can find out more about Müller and what it’s like to work for us by clicking here Careers at Müller UK & Ireland
