Customer Service Specialist

CUSTOMER SERVICE SPECIALIST

Location: Hammersmith

Contract: Permanent 

Do you want to be part of one of the UK’s fastest growing FMCG brands? Are you looking for a big challenge with huge potential for growth?
Biotiful Dairy is the category leading Kefir producer and we have big ambitions. We are a fast growing, pioneering and ethical business who take pride in sharing our delicious and super healthy range of gut-friendly products with the increasingly health-conscious UK consumer.

To help us on this journey, we are looking for a first-class Customer Service Specialist who is passionate about what they do, and a real self-starter. The Ideal candidate will have a good understanding of the UK chilled FMCG supply network, combined with experience in managing the full order to cash process.

This isn’t for the faint hearted – the pace is fast, the standards are high and no day is the same. But if you are up for the challenge this could be the role that step changes your career.

RESPONSIBILITIES:

• Manage and process customer orders by working closely with our 3PL
• Responsible for resolving customer delivery claims working with the finance and commercial teams
• Proactively manage customer communications regarding shortages and order management
• Master data management for Tesco and OOH customers, ensuring new delivery points and products are set up at our 3PL
• Work effectively across the Ops / Supply team and be the “voice of the customer” in our Operations team.
• Build strong working relationships with Commercial team

THE IDEAL CANDIDATE HAS:

• Minimum 3+ years of relevant, recent, experience in UK Grocery customer supply Team, including (ideally) fresh food
• Experience of UK Grocer supplier portals (Tesco partners toolkit) would be an advantage
• Good understanding of “what matters” to UK Grocery supply teams
• Effective communication skills
• An eye for detail is essential
• Comprehensive understanding of Excel including pivot tables and power query.
• A good team player willing to step in and support other team members

BIOTIFUL VALUES “WHAT YOU WILL NEED TO SUCCEED”

• Thrives under pressure in fast paced environments.
• Self-starter, high energy, gutsy
• Delivers results: Can translate vision and strategy into viable action that achieves results.
• Displays drive and purpose: Demonstrates focus, energy, and persistence to achieve objectives despite obstacles.
• Sets the pace: Senses and exploits growth and improvement opportunities and exhibits a sense of urgency and personal ownership.
• Makes smart decisions: Uses intuition, rational thinking, and sound judgement in analysing and resolving issues.
• Create team synergy: Works collaboratively across boundaries to achieve common goals.
• Winning relationships: strengthens networks and partnerships and translates insight into business success.

TEAM STRUCTURE AND LOCATION

• Reports into: Head of Customer Supply & Logistics
• Location: Hammersmith
• Office-days: The working model is hybrid with an expectation of a strong office presence
• Weekends – Saturday mornings on a rota basis (Wednesday PM off in lieu)

START: IMMEDIATE

PACKAGE: Competitive + bonus

#pinksquid

We can offer a hybrid working model, competitive package and great working environment so if you’re interested, please apply via the link.