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Title:  NRC First Responder

City:  Severnside
Department:  Operations & Production

Severnside, GB, GL10 2DG


Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe.

In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers.

The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.


We’re recruiting … First Responder Technician


We are recruiting at our Severnside Dairy for a First Response Technician to support the NRC Dairy Team on a Permanent Contract.


The successful candidate will provide quick response and technical support to optimise value creation, working within the Muller values and standards whilst striving to continuously improve.


Your challenge




  • High level problem solving capability and facilitation skills
  • Constant recognition that the value creation is “level 1” -First line support primary purpose is to support the front line teams
  • Coaching front line team members, enabling them to solve problems
  • Uses PDCA techniques to follow problems through to “100 year fix” in real time
  • Working closely as ONE TEAM with Rapid Response Engineers
  • Immediate “go, look, see” the issue by visiting the workstation when called upon
  • Maintenance excellence / Asset care




  • Works on active OE projects continuously
  • Looks for “waste” in everything that we do
  • Actively seeks out improvement opportunities within the workplace and converts to own OE projects
  • Owns and delivers OE initiatives and is recognised for these
  • Utilises opportunities to improve the way we do things
  • Collaboratively works with other team members to improve our business
  • Can demonstrate OE contribution through PDP process
  • Aware of how current performance impacts the bottom line
  • Health and safety of self and others
  • Ability to deliver on the job training (show and tell) to new colleagues
  • Site & department induction
  • Know your role
  • Operational Excellence Overview
  • Operational Excellence Waste
  • Operational Excellence 5S
  • All Dairy Technical Competency Workshops OR L3 Dairy Operator Apprenticeship
  • Stork Academy
  • Bottle Supply
  • Label / Sleever/ Trolley Packer Troubleshooting
  • On the job coaching and support from line leader to meet full competency requirements for role
  • Operational Excellence Problem Solving
  • Train the Trainer (Inccoaching & facilitation)


Shift Patterns

  • 4on 4off Days/Nights 12h shift



  • A competitive salary, monthly paid
  • Access an exclusive rewards platform including your Müller money, health and lifestyle benefits, Company pension, healthcare cash plan, dental insurance, home technology and cycle to work.
  • Access the Müller Rewards discount scheme offering over 800 discounts online and in-store and the potential to make savings across grocery and clothes shopping, holidays, insurance, gifts and more
  • Have pride in what you achieve as a member of a team
  • Be provided with a free corporate uniform
  • Free onsite secured colleague car parking

Contact Details:

F.A.O. Hire To Retire Recruitment, Müller UK & Ireland, Donnington Wood Business Park, Telford, Shropshire, TF2 7GJ

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