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Title:  Human Resources Advisor

City:  Market Drayton
Department:  Human Resources

Market Drayton, GB, TF9 3SQ


Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe.

In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers.

The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.


We are recruiting for a HR Advisor to join our team at our Market Drayton Site. In this position you will a key member of the HR Team, effectively supporting the business and our employees by managing the ER Casework, supporting on-site recruitment and completing transactional HR activity in line with the employee life cycle.  This role has hybrid working flexibility.


Human Resources Advisor Key Challenges 


  •  Manage & update ER Casework tracker, identifying and reporting on trends
  •  Manage own workload in line with internal SLAs and KPIs to ensure the delivery of timely & consistent, high quality case support;
  •  Absence Management process (Short and Long term)
  •  Investigations
  • Track absence trends and support HRM in activity to proactively managing absence
  • Ensure all employee documentation is stored and allocated to employee files in an accurate and timely manner
  • Support the central recruitment team with the recruitment process 
  • Track conversion rate from Job Ad to Offer (conversion rate at each stage of process)
  • Signpost internal site & central vacancies, collate interest and reach out to Hiring Managers to understand ability to apply/ development interest
  • Raise and manage all payroll queries for the site
  • Escalate any complex queries or requests to the HR Manager to ensure internal SLAs are met
  • Support HR process reviews by inputting where required to design, testing, training and supporting colleagues
  •  Promote continuous improvement by challenging the 'status quo', seeking and recommending improved ways of working 
  •  Pro-actively seek out solutions to unique requests/ issues, sharing knowledge and findings with wider HR team
  •  Work collaboratively with wider HR team ensuring a seamless service to all employees
  •  Ensure all employee documentation is stored and allocated to employee files in an accurate and timely manner
  •  Ensure governance & compliance of HR data through the use of document management systems & tools
  •  Ensure HR systems are maintained and updated in a timely manner when processing transactional information
  •  Complete and distribute appropriate HR reports as and when required.
  •  Managing a wide variety of activity, within differing timescales
  •  Ensuring consistency in times of change


Human Resources Advisor Key Skills and Experience 

      •    Experience managing ER casework is essential

      •    Preferably CIPD Level 3 or actively working towards this 
      •    Experience in a HR position within a fast paced, high volume environment
      •    High attention to detail and accuracy

      •    High level of IT skills, including MS Office, Excel, Power Point and Word
      •    Ability to 'think outside the box' when under pressure
      •    Excellent planning and organising skills
      •    Adaptable and capable of multi-tasking in a fast moving environment
      •    Not afraid to challenge and offer solutions and recommendations
      •    Excellent communication skills especially via the telephone and email


Personal Qualities

  • Excellent planning and organising skills
  • Adaptable and capable of multi tasking in a fast moving environment
  • Not afraid to challenge and offer solutions and recommendations
  • Excellent communication skills especially via the telephone and email
  • Ability to work alone or as part of a team
  • Highly motivated



The Process 
If you have the skills required, combined with demonstrable HR/Customer Service experience and would like to be considered for this role as HR Advisor please apply today at

Contact Details:

F.A.O. Hire To Retire Recruitment, Müller UK & Ireland, Donnington Wood Business Park, Telford, Shropshire, TF2 7GJ

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