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Title:  Video and Voice Analyst

City:  East Kilbride
Department:  IT

East Kilbride, GB, G74 4PA Market Drayton, GB, TF9 3SQ

Müller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful European business that offers financial rewards and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme.


We are currently recruiting for a Video & Voice Analyst. We are looking for an experienced individual to be a subject matter expert in multiple unified communications disciplines, designing and planning video voice solutions for Müller Group. Troubleshooting, installing, implementing, administering telephony / UC systems and providing 3rd level support. You will assist the business on best practices and provide guidelines on secure and efficient video and voice solutions for business projects.


Video & Voice Analyst key responsibilities will include:

  • Provide technical support of Unify and Cisco voice and video services including legacy solutions.
  • Experience of administering, monitoring and troubleshooting Video & Voice technologies and platforms.
  • Change management and risk assessment for all managed service clients.
  • Work with external suppliers on voice planning, implementation and support activities.
  • Working with IP (Internet Protocol) and Telecom concepts.
  • Planning, implementation and supporting new systems.
  • Ensure the design of video & voice solutions are robust and fit for the future.
  • Provide implementation services for all projects that have video & voice requirements.
  • Contribute to the definition of the Group Unified Commination’s Standard.
  • Perform regular maintenance and patching of video & voice systems.
  • Provide 3rd line support for video & voice infrastructure.
  • Deliver project work (strategic and tactical) in compliance with relevant technical architectures ensuring solutions are successfully delivered and fit for purpose.
  • Provide technical consultancy to infrastructure and development teams to assist with project delivery and/or problem resolution.
  • Provide appropriate training and documentation for any newly deployed systems.Provide support for systems out of hours.


Video & Voice Analyst key skills & experience:

  • At least 3 years’ experience working in one or multiple IT areas.
  • Unify/Siemens/Hi-Path is desired but not essential
  • Degree in IT or appropriate discipline(s).
  • Strong knowledge of video & voice technology.
  • Expert knowledge of Cisco TMS/VCS/MCU Telepresence/SIP.
  • Working knowledge of integrated and non-integrated VC systems.
  • Experience of using tools such as Wireshark and other troubleshooting tolls is desirable.


The Process
If you have the skills and experience in the above areas and would like to be considered for this role, please apply at
#LI-MB1 #LI-Hybrid

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