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Title:  Consumer Care Advisor

City:  East Kilbride
Department:  Operations & Production

East Kilbride, GB, G74 4PA

It takes a lot of talent and skilful organisation to support the UKs leading dairy brand. The Müller Milk and Ingredients network of dairies and depots is supported by key business functions to ensure our completive advantage.


We are highly ambitious for the future of Müller and this is why we want to recruit and train the best. In order to fuel our success and continue to grow, we believe in giving responsibilities from day one, developing talent through coaching and mentoring and giving our colleagues a platform to make a difference.


Müller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful European business that offers financial rewards and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme.


We are currently recruiting for a Consumer Care Advisor to join our friendly team at East Kilbride. We are looking for an experienced individual to be responsible for administration for all customer service contacts, reports and systems and for cover for all customer care roles.


Please note that the vacancy is part time (22.5Hrs), and the shift will be 5 or 4 or 3 over 6 days Mon-Sat (flexible excluding the Sat).


In this role the key responsibilities will include:
• Process all communications received via MMI consumer care (phone, e-mail, mail, web)
• Administer all customer service documents, systems and reports
• Collate, check and send all customer service responses and reports
• Enquiry Inbox - circulate all enquiries to the relevant personnel within the business
• Take ownership for administration of work instructions within the Commercial business


Key skills & experience
• Basic knowledge of leading a team
• Good problem solving and logic skills
• Time Management
• Excellent listening skills
• Attention to detail
• Good time management skills
• Fluent English both spoken & written


The Process
If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk

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