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Title:  Customer Service Team Leader

City:  Bellshill
Department:  Sales

Bellshill, GB, ML4 3NY

It takes a lot of talent and skilful organisation to support the UKs leading dairy brand. The Müller Milk and    Ingredients network of dairies and depots is supported by key business functions to ensure our completive advantage.

Müller offers you a career with a genuine market leader - we are an entrepreneurial company where people love to work and make a difference.  Müller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful European business that offers financial rewards and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme.


We are recruiting for a Customer Service Team Leader on a Fixed Term Contract to join our friendly team at our East Kilbride location initially, transferring to Bellshill at a later date, so flexibility on travel is a must!  We are looking for an experienced individual to ensure the needs of the customers are not only met but are exceeded with the aim of providing excellent customer service, through the management, coaching and development of the Customer Service teams.  As part of the Customer Service Team Leader group, you will contribute fully within the team and deliver the objectives set.


Customer Service Team Leader (FTC) - key responsibilities will include:

  • Support the review and development of processes, procedures and operating standards across the Customer Service Centre.
  • Measure team performance through adherence, call observations and handling of order capture.
  • Manage hyper care customers, through care calls and working through route cause to improve service.
  • Work collaboratively with the Commercial team to retain and develop the regional customer base.
  • Work cross functionally across various departments to fulfil customer requirements. (MMID, Production Planning, Commercial)
  • Provide proactive management of the team performance, recruitment, 1 to 1's, team training and development.


Customer Service Team Leader (FTC) - Key skills & experience

  • Basic knowledge of leading a team
  • Excellent problem solving, logical thinking, planning, time management, listening skills.
  • Ability to scope system requirements, Team management
  • Good understanding of all procedures within a discipline
  • Excellent communication skills both verbal and written

The Process

If you have the skills and experience in the above areas and would like to be considered for the role of Customer Service Team Leader (FTC), please apply at www.mullercareers.co.uk



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